Embark on a journey with Irit Eizips from CSM Practice and Scott Frew, CEO of iasset, as they delve into the ever-evolving domain of Partner Success.
Uncover the distinctive features that set traditional partner programs apart from the cutting-edge initiatives shaping the future of Partner Success.
Scott sheds light on the drawbacks of relying solely on partner portals and advocates for a data-driven approach, emphasizing the need to connect operational data points. Learn about the crucial KPIs for successful partner programs, from profitability to Customer Lifetime Value (CLV).
Uncover the importance of sharing detailed point-of-sale data, contract information, and even exploring new dimensions like carbon credits to elevate your partner program. Scott challenges the conventional wisdom of partner portals, urging businesses to prioritize syncing information for streamlined operations.
Don't miss this insightful conversation as we navigate the future of Partner Success, driving profitability and ensuring Customer Success. Join us in this deep dive and share your thoughts in the comments below.
00:00 Intro
01:28 Traditional vs Partner Success
09:43 Traditional KPIs
14:25 Partner KPIs
19:30 Important KPIs
23:35 Common KPIs
24:52 Sharing Key KPIs
31:25 Partner Centric Evolution
35:00 Recommended Resources