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Gone are the days of relying on large, one-off tech purchases as a primary source of revenue. Technology is now consumed in more frequent, lower value transactions or subscriptions, which is why customer retention and recurring revenue growth has never been more important.
If ARR growth and protecting existing revenue is a priority to your business, you’ll need the right mechanisms in place to help execute your strategy in the most efficient, cost-effective way.
Hear John Ragsdale, distinguished researcher and VP of Technology Ecosystems, TSIA and Scott Frew, CEO of iasset.com, as they draw from real case studies and share practical advice on how to digitize and streamline your customer growth, expand sales, renewals, and asset retirement processes.
Discover how to:
John Ragsdale is a distinguished researcher and the VP of technology ecosystems for TSIA. John works closely with TSIA’s partner ecosystem, identifying leading and emerging technology vendors whose products help solve the key business challenges faced by TSIA members.
Prior to joining TSIA, John spent over six years at Forrester Research as vice president and research director. During his career, he has held product management and marketing positions at various service and support technology vendors, including Clarify, Answer Systems, Platinum Technologies, and Nortel Networks. He has been involved in customer service throughout his career, including over 10 years managing both the internal and external customer support organizations for a global retailer.
Scott is a seasoned entrepreneur with more than 30 years' experience building IT companies across Asia Pacific. Scott established iasset.com in 2008 as the world's first global channel ecosystem for the entire supply chain. iasset.com has received numerous awards including CRN's Top 50 Emerging Vendors in 2013 and 2014. Scott was also a founder and Executive Chairman of Distribution Central and oversaw its growth from a five-person staff and $1.7 million turnover to more than 160 employees across two countries with revenues exceeding $520 million. The company is a recipient of numerous awards, including BRW Fast 100 awards, 2009 Deloitte Fast 50 Australia and Deloitte Fast 200 APAC. Prior to acquiring Distribution Central, Scott built MarketEntry (Europe), a business consulting company helping small technology companies reach and manage their growth potential which was acquired in 2004. He also founded LAN Systems Pty Ltd (Australia), which rapidly became the largest network distributor in the region and was acquired in 2000. Scott also co-founded Micro Networks Australia Pty Ltd, which was acquired in 1990.
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